Document — Privacy Policy
Privacy Policy
This policy explains how WaiverKeeper (operated by Oramatel Pty Ltd (ACN 131 482 427) · ABN 82 380 355 835, “we”) handles personal information. Although we are likely exempt from parts of the Privacy Act 1988 (Cth) as a small business, we choose to follow the Australian Privacy Principles (APPs) as our standard.
1. Information we collect
| Category | Examples | Source |
|---|---|---|
| Account details | Business name, contact email, business type, any answer you give to our onboarding question | You, at sign-up |
| Waiver records | The documents you create; what your customers type and sign in them (name, signature image, date, any custom fields you add) | You and your customers, through the Service |
| Technical data | Server logs, aggregate page analytics (Cloudflare Web Analytics — aggregate, no cross-site tracking or ad profiling) | Automatically |
| Communications | Emails you send us, including support and beta feedback | You |
2. Why we collect it
- To provide the Service: store, display and deliver your documents and records, send reminders you configure, and support your account.
- To bill for paid plans (when they launch) and keep accounts secure.
- To improve the Service and understand aggregate demand (using aggregate analytics and your optional feedback).
- To meet legal obligations that apply to us.
We do not sell personal information, and we do not use your customers’ data to advertise anything.
3. Children’s information
Waivers commonly relate to minors. We process a child’s information only on your instructions as our customer. You are responsible for ensuring a parent or guardian gives any consent required before a minor’s details are entered, and for your own privacy obligations to your customers.
4. Where data lives and who handles it
- The Service runs on Cloudflare infrastructure (Workers, D1 and related storage). Primary data storage is in the Oceania region (Australian data centres). Like most websites, pages may be served through Cloudflare’s global network. We take reasonable steps (APP 8) to ensure any overseas handling is appropriately protected.
- Service providers we expect to use: Cloudflare (hosting/email), a payments provider for paid plans (disclosed before billing starts), and email delivery to the contact address you give us. No other routine disclosure.
- We disclose personal information if the law requires it (e.g. court order), and will notify you where legally permitted.
5. Access, correction and export
You can view, correct and export the personal information we hold about you or that your customers submitted through your documents — from the product, or by emailing us. We respond to access and correction requests within a reasonable time.
6. Security
- Encrypted transport (HTTPS) for all traffic; access controls on staff accounts; least-privilege access to stored data.
- Signature records include audit metadata (signatory, timestamp) to help detect tampering.
- No system is perfectly secure; we will notify affected users of any eligible data breach consistent with the Notifiable Data Breaches scheme.
7. Retention
Account and waiver records are kept while your account is active, and for 30 days after closure to allow export, then deleted from active storage (backups follow our backup cycle). Aggregate analytics are kept only in aggregate form.
8. Complaints and your privacy rights
- Complaints: email hello@waiverkeeper.au with “Privacy complaint” in the subject. We will acknowledge within 7 days and aim to resolve within 30 days.
- If we can’t resolve a complaint to your satisfaction you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
- Since 10 June 2025, Australian law also provides a statutory cause of action for serious invasions of privacy. Nothing in this policy limits any right you have under that or other law.
9. Changes
We will publish any change here and, for material changes affecting you, email registered account holders at least 14 days in advance.
10. Contact
WaiverKeeper · hello@waiverkeeper.au · waiverkeeper.au